Welcome to Prestige Hotel and Resorts

Prestige Hotel Kelowna

Room Attendant

JOB DESCRIPTION:

A Room Attendant is responsible for a variety of housekeeping services to maintain the cleanliness of a section of guest rooms and public areas of the property on a daily basis in accordance with standards set by Prestige Hotels & Resorts. Laundry duties may also be required. A Room Attendant must ensure hotel quality and guest satisfaction at all times and assist guests whenever possible.


JOB DUTIES:

- Report to work in required uniform and in adherence with Prestige Inns policy
- Greet guests with a smile and in a warm and courteous manner
- Responds to guest requests promptly
- Provides courteous guest service
- Performs cleaning procedures daily in guest rooms and public areas according to Prestige Inns standards
- Works as a team player
- Becomes familiar with various room types
- Handles lost and found items
- Maintains security measures
- Restocks housekeeping carts daily with supplies
- Maintains equipment
- Observes and reports any repairs needed
- Performs other duties as required or assigned by the Executive Housekeeper or General Manager
- Must be physically fit in order to fulfill this entry level position


GENERAL KNOWLEDGE, SKILLS AND ABILITY:

- Good command of the English language
- Capable of following verbal directions
- Ability to work without direct supervision or as a team member


EDUCATION:

Requires knowledge, cleaning skills and the completion of some high school


EXPERIENCE:

Previous housekeeping experience helpful, but not required


HOW TO APPLY:

Please email your resume with completed Employment Application form (found above in PDF format) to Careers@PrestigeHotels.ca

Prestige Hotel Kelowna

Night Auditor

JOB DESCRIPTION:

A Night Auditor verifies the accuracy of guest accounts by balancing departmental income, compiles computerized update, mathematically verify and record all revenue produced by the hotel or resort’s operation. A Night Auditor will also serve our guests efficiently, courteously and in a friendly and professionally manner in accordance with the standards set by Prestige Hotels & Resorts. A Night Auditor will maintain a positive attitude, high level of integrity, enthusiasm and hospitality at all times.


JOB DUTIES:

- Posts room and tax
- Performs food and beverage audit if required
- Reconciles postings, charges and cash for the day
- Balances all summaries to main computer system
- Balances all cashiers postings for the day
- Posts any incidental charges required
- Prepares all required daily and summary reports
- Performs back up of computer system
- Provides courteous and professional guest services when required
- Utilizes instinctive selling techniques and company sales programs to maximize revenue and occupancy levels
- Maintains order and cleanliness at the front desk
- Operates the telephone console
- Processes reservation and cancellation requests when required
- Reports all system problems to management
- Balance all outlets summaries to the main computer
- Recognizes trends in the outlets and room revenue
- Performs other duties as directed by the General Manager


GENERAL KNOWLEDGE, SKILLS AND ABILITY:

- Excellent command of the English language
- Ability to relate to the public in a warm, friendly and professional manner
- Ability to pay attention to detail and to handle multiple tasks simultaneously and efficiently
- Ability to follow verbal and written directions
- Computer literacy
- Mathematical and telephone skills
- Strong communication and decision-making skills
- Education in accounting practices
- Flexibility with scheduling (weekend and/or evening hours)
- Ability to work independently, as well as in a team environment


EDUCATION:

Completion of high school required. Super Host certificate and some basic accounting education would be an asset.


EXPERIENCE:

Experience in working with the public in a service industry or related experience is preferred.


HOW TO APPLY:

Must apply in person with completed Employment Application form (found above in PDF format) and deliver this with your resume to 1675 Abbott Street, Kelowna, BC. Faxes and telephone calls will not be accepted.