Welcome to Prestige Hotel and Resorts

Prestige Mountain Resort & Conference Centre Rossland

Guest Services Agent

GUEST SERVICES AGENT


JOB DESCRIPTION:

A Guest Services Agent serves our guests efficiently, courteously and in a friendly and professional manner in accordance with the standards set by Prestige Hotels & Resorts. A Guest Services Agent will maintain a high level of integrity, service and hospitality at all times.


JOB DUTIES:

- Provides courteous and professional guest services
- Utilizes instinctive selling techniques and company sales programs to maximize revenue and occupancy levels
- Maintains order and cleanliness at the front desk
- Handles guest accounts
- Assists guests on arrival, departure and during their stay
- Operates the telephone console
- Processes reservation and cancellation requests
- Performs other duties as directed by the General Manager


GENERAL KNOWLEDGE, SKILLS AND ABILITY:

- Excellent command of the English language
- Ability to relate to the public in a warm, friendly and professional manner
- Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently
- Superior telephone skills
- Computer literacy
- Strong communication and decision-making skills
- Flexibility with scheduling (weekend and/or evening hours)
- Ability to work independently, as well as in a team environment


EDUCATION:

Requires knowledge, inter-personal skills and completion of high school. Super Host, Level I First Aid and some basic accounting would be an asset.


EXPERIENCE:

Experience in working with the public in a service industry or related activities are preferred.


HOW TO APPLY:

Must apply in person with completed Employment Application form (found above in PDF format) and resume to 1919 Columbia Avenue, Rossland, BC. Faxes and telephone calls will not be accepted.

Prestige Mountain Resort & Conference Centre Rossland

Night Auditor

NIGHT AUDITOR


JOB DESCRIPTION:

A Night Auditor verifies the accuracy of guest accounts by balancing departmental income, compiles computerized update, mathematically verify and record all revenue produced by the hotel or resort’s operation. A Night Auditor will also serve our guests efficiently, courteously and in a friendly and professionally manner in accordance with the standards set by Prestige Hotels & Resorts. A Night Auditor will maintain a positive attitude, high level of integrity, enthusiasm and hospitality at all times.


JOB DUTIES:

- Posts room and tax
- Performs food and beverage audit if required
- Reconciles postings, charges and cash for the day
- Balances all summaries to main computer system
- Balances all cashiers postings for the day
- Posts any incidental charges required
- Prepares all required daily and summary reports
- Performs back up of computer system
- Provides courteous and professional guest services when required
- Utilizes instinctive selling techniques and company sales programs to maximize revenue and occupancy levels
- Maintains order and cleanliness at the front desk
- Operates the telephone console
- Processes reservation and cancellation requests when required
- Reports all system problems to management
- Balance all outlets summaries to the main computer
- Recognizes trends in the outlets and room revenue
- Performs other duties as directed by the General Manager


GENERAL KNOWLEDGE, SKILLS AND ABILITY:

- Excellent command of the English language
- Ability to relate to the public in a warm, friendly and professional manner
- Ability to pay attention to detail and to handle multiple tasks simultaneously and efficiently
- Ability to follow verbal and written directions
- Computer literacy
- Mathematical and telephone skills
- Strong communication and decision-making skills
- Education in accounting practices
- Flexibility with scheduling (weekend and/or evening hours)
- Ability to work independently, as well as in a team environment

NIGHT AUDITOR


EDUCATION:

Completion of high school required. Super Host certificate and some basic accounting education would be an asset.


EXPERIENCE:

Experience in working with the public in a service industry or related experience is preferred.


HOW TO APPLY:

Must apply in person with completed Employment Application form (found above in PDF format) and resume to 1919 Columbia Avenue, Rossland, BC. Faxes and telephone calls will not be accepted.